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Business Storytelling for Dummies


BUY These Products from Partners for Progress

Here is a brief description of each of the items that you can purchase from Partners for Progress. To place an order, go to the order form or click on the “order” symbols.


Book: Critical SHIFT: The Future of Quality in Organizational Performance Order Here  

Over the past 15 years organizations have embraced numerous initiatives such as total quality, knowledge management, reengineering, lean manufacturing, 360° feedback, self-directed teams, and the like in order to improve their performance. Not all have met the expectations of those who have undertaken them. So, what approaches are required to create value in the future?

Critical SHIFT: The Future of Quality in Organizational Performance introduces The Starburst Model™, an innovative and practical management tool that guides organizations in achieving and maintaining improved levels of performance today and well into the 21st century. This powerful new tool, which incorporates data on five critical forces impacting the workplace of the future, is the focal point of Critical SHIFT.

Critical SHIFT and The Starburst Model™ fuse insights and observations drawn from interviews conducted with dozens of well-regarded leaders and performance experts across the USA, and the authors’ extensive analysis of published documentation on what does and doesn’t work in performance improvement. This must-have resource will show you how to align and accelerate improvement efforts to achieve bottom-line results.


Workbook: Eight Stage Approach for Developing a Current Reliable Method Order Here  

Many people believe that continual improvement or problem solving is the place to start when work groups or cross-functional teams begin to study work processes. Only within the past decade have our eyes been opened to the possibility that effective quality improvement can only occur after the standardized approach for doing the work and its associated measurement plan have been put in place. In other words, standardization appears to be a prerequisite to being able to improve, re-engineer a process or system, or solve a problem.

This workbook provides a systematic approach to standardization that starts with the identification of a work process and ends with the creation of a current reliable method for doing the work that meets customers’ requirements. If you follow this step-by-step approach, we believe that you will align your employees around a common method for performing the work and achieve hidden gains in process performance and customer satisfaction.


Workbook: Eight Stage Approach for Continual Improvement  Order Here  

When working to improve a situation, many groups fall prey to using problem solving as the method of analysis. However, if there is no problem to be solved, and merely a desire to achieve increased gains in performance, problem solving will not work. What is needed instead is a method for uncovering improvement opportunities and putting them into action.

This workbook provides a systematic approach to continual improvement that begins with framing and documenting the opportunity and moves to generating and selecting from a variety of improvement options. If you follow this step-by-step approach, we believe you will recognize regular and continual gains in performance that will impact the bottom line.


Workbook: Eight Stage Approach for Innovation   Order Here  

Today, what appears to be missing in many organizations is a systematic approach to product/service and system innovation that can be employed by anyone in the enterprise. Without such an approach, organizations will not be equipped to respond to the myriad of competitor issues and hidden consumer wants and needs. Innovation revolves around actions that are taken to satisfy undiscovered market wants and needs by actualizing new (i.e., not currently existing) product/service, system, or market concepts.

This workbook provides a systematic approach to innovation that starts with discovering hidden market wants and needs, and ends with the successful delivery of a new product(s)/service(s), system(s), or market(s). If you follow this step-by-step approach, we believe that you will be able to create new growth potential for your organization.


Workbook: Tools for Process Management  Order Here  

This workbook provides you with the basic tools that are commonly used in process management—standardization, continual improvement, and problem solving. It covers the following eight tools (and their variations):

  • Flowcharts (linear, integrated, and input-output);
  • Checklists (also referred to as checksheets);
  • Pareto charts;
  • Run charts;
  • Histograms;
  • Control charts (p charts, np charts, c charts, u charts, individual and Moving Range charts, and x and R charts);
  • Scatter diagrams; and
  • Cause and effect diagrams.

Within each tool section, you will find the purpose of the tool; guidelines for when to use the tool; at least one example of the tool; instructions for constructing the tool; tips on collecting data for the tool; and tips on interpreting the completed tool.


Workbook: How to Identify the Titles of Work Processes—A Coach’s Guide Order Here  

Here is a step-by step guide you can use with any work group in an organization to identify the work processes that fall under the responsibility of the group. The results of this work can be used to initiate work process prioritization, as the basis for work process standardization (for use in process management or ISO efforts), and to create a comprehensive map of how the organization operates as an entire system.


Videotape: The Keys to Cultivating Enterprise-wide Change
(September, 2000; 90 minutes)  Order Here  

When changes are introduced in an organization, they typically impact more areas than anyone initially anticipates. Consequently, deadlines get pushed out, projected costs increase, and frustration mounts. Quite often, the benefits of the change are never truly realized. One challenge that enterprises face is that organization-wide change cannot be spearheaded, managed or implemented in the same manner as individual or small group (i. e., department level) change. In this presentation, you will discover:

  • The elements of successful enterprise-wide change,
  • What must be considered when planning for organization-wide change,
  • Techniques for heightening commitment and accelerating implementation, and
  • Your role as a change agent.

Videotape: How the Q Lost Its Tail: The SHIFT From TQM to Total Organizational Management
(October, 1999; 60 minutes)  Order Here  

What does it mean to create value? Why has creating value replaced improving quality as the primary objective of today's organizations? What is the impact of this shift in thinking from total quality management to total organizational management? In this talk, you will discover:

  • How to define value,
  • Why creating value is the most critical objective of today's organizations, and
  • What tools and methods can be used to improve performance and ultimately create value for consumers, employees, shareholders, and society at large

Videotape: Improving Organizational Performance in the Workplace of the Future
(May, 1999; 90 minutes)  Order Here 

Organizations will be impacted by many forces in the next ten years. These forces are changing the landscape of how these enterprises approach improving their performance. In this talk you will discover:

  • The five major forces impacting the workplace of the future (CHAOS),
  • How these forces are influencing what is needed to improve organizational performance, and
  • Acomprehensive framework for achieving and maintaining performance gains.

Partners for Progress is a registered trademark of Lori L. Silverman.
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© 2001-2016 Lori L. Silverman. All Rights Reserved.


Business Storytelling for Dummies